Trezor Warns Users After Phishing Emails Exploit Support System

June 24, 2025

Trezor, a hardware crypto wallet provider, has issued an urgent alert after attackers exploited its support contact form to send phishing emails requesting wallet backups to users, amid a broader wave of industry-wide attacks.

In an official post on X, the company revealed that bad actors exploited the form to send phishing emails that mimicked legitimate responses from Trezor’s support team. “These scam emails appear legitimate but are a phishing attempt,” Trezor wrote. “Remember, NEVER share your wallet backup — it must always stay private and offline. Trezor will never ask for your wallet backup,” it added. 

Trezor clarified that the incident did not involve an email system breach. Instead, attackers submitted support requests using victims’ email addresses, prompting automated replies that appeared to come from Trezor’s official support team.

The company assured users that its contact form remains secure and confirmed that the issue has been addressed and successfully contained. “We’re actively researching ways to prevent future abuse. Stay vigilant and never share your wallet backup!” Trezor wrote. 

This event adds to a growing wave of recent phishing attacks aimed at key players in the cryptocurrency sector.


Over the weekend, CoinMarketCap removed a deceptive pop-up from its website that prompted users to verify their crypto wallets. The platform confirmed the action and noted that an internal investigation is ongoing to determine the source and scope of the incident.

Multiple crypto users on X raised alarms about a suspicious pop-up on CoinMarketCap’s website, identifying it as a phishing attempt. The tactic, which involves impersonating reputable platforms to extract private keys or sensitive wallet data, has become increasingly prevalent.

Scammers often use fake or hijacked accounts to distribute credible-looking links, posing a significant threat to users who may unknowingly compromise their assets.

The incident serves as a timely reminder for crypto users to double-check sources and avoid clicking unsolicited links. As phishing tactics evolve, remaining cautious online is key. Platforms are expected to bolster safeguards, but individual vigilance remains one of the strongest defenses against increasingly sophisticated digital threats.

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Michaela has no crypto positions and does not hold any crypto assets. This article is provided for informational purposes only and should not be construed as financial advice. The Shib Magazine and The Shib Daily are the official media and publications of the Shiba Inu cryptocurrency project. Readers are encouraged to conduct their own research and consult with a qualified financial adviser before making any investment decisions.

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